These terms of service may change
Due to the changing nature of our business and the web hosting industry these terms of service may change or be completely rewritten from time to time. We will post the changes to https://www.host-thirty.com/terms-conditions. Your continued use of the services we provide
Provision of Services
We will host your website on one or more servers in exchange for the amount you pay us, in advance, as long as you abide by the terms and conditions set out on this page and any other terms or agreements that relate to the services that we may provide to you. We will provide the services according to the specifications list for the web hosting package you select during the
When we host your website, it is required for you to send (upload) your files, databases and other content to our servers. When you upload this content you must be aware that you’re creating a copy of your content on our servers. When you purchase a hosting package from us you agree that these copies are being made, and give us permission to make these copies available to other users on the internet. It is your responsibility to provide all the content and other relevant data to make your website.
Your Personal Information
When you order a hosting package, you give us your personal information – such as your name, address, phone number. This is transmitted across the Internet to our server via a secure connection which is used to encrypt sensitive data.
Except for the cases
Please be aware that when you register a domain name your personal details may be visible when a user of the
Please be aware that when you register
When taking advantage of a ‘free domain’ with every hosting plan, you acknowledge that the domain will remain the property of
Host Thirty does all it can to ensure domains are renewed in a timely manner, particularly free domains supplied with hosting accounts.
We will do our best to maintain nightly backups. These backups are overwritten at approximately
- You shall be fully responsible for uploading and backing up all content to your website and supplementing, modifying and updating your website.
- Host Thirty will not be held responsible for any loss, loss of service or damage to your content, web site, domain name, email, or any malfunctions or service interruptions caused by any failure of your website or our hardware or our provider’s hardware.
- You are solely responsible for making backup copies of your website and content.
- You are solely responsible for maintaining an emergency plan in case any of your data is lost or inaccessible.
- Host Thirty, although performing
a nightly backups, cannot guarantee that the contents of your web hosting package will never be deleted or corrupted, or that a backup of your website or email will always be available. Customers should always keep a copy of all content on a local computer or separate remote backup system. We STRONGLY advise you keep an additional copy of all data to ensure availability of your files.
Acceptable Usage and Illegal Activity
Host Thirty does everything possible to maintain a high level of service, many customers are highly dependent on our high standards. To maintain these standards we will not provide services and reserve the right to immediately suspend or terminate people who are using our services for:
- Hacking, including but not limited to penetrating or attempting to access, without authorisation, another computer or network.
- Port scanning, stealth scanning, fraudulent credit card, PayPal, bank account, “phishing” techniques, identity fraud.
- Hosting files or other data which
infringeson another’s copyright or intellectual property rights.
- Spamming, or sending of bulk unsolicited email. We maintain a very strict policy on spamming, which includes the sending of unauthorized messages by use of our services, or by maintaining an open SMTP connection. We reserve the right to refuse or terminate service and charge you €1.00 GBP for every spam email sent since your account was activated, and charge €250 per hour per member of staff who is engaged in removing our servers from spam lists and remote blocking lists, based on reasonable indications that you are engaged in spamming of any kind.
- Uploading or linking to content that violates another’s right of publicity or privacy.
- Uploading or linking to content that violates another’s copyright or intellectual property
All services provided by Host Thirty may be used only for lawful purposes. You agree to idemnify and hold harmless Mirawai Ltd, trading as Host Thirty from any claims resulting from the use of our services. Use of our services to infringe copyright or trademark is not allowed. This includes but is not limited to the unauthorized copying or photographs, artwork, music, books, tv episodes, movies, cartoons, advertisements or any other copyrighted work. The offer of selling any counterfeit merchandise of a trademark holder will result in the immediate termination of your account without prior warning. If you believe that your copyright or trademark is being infringed upon, please email abuse [atsigngoeshere] Host Thirty.co.uk with as much information as possible
Unacceptable material on all servers
Below are some examples of unacceptable material that cannot be hosted on our shared servers, these include: Spam scripts, mail bombers, irc servers, live chat scripts, chat rooms, brute force programs, ip scanners, hate sites, hacker focused sites, sites promoting illegal activities, muds, rpgs, lottery sites, banking programs, autosurf sites, forex or egold exchange, investment sites, commercial audio streaming (more than 1 stream), topsites, scoring or ban management scripts for game servers such as hlstats or other scripts which perform these sorts of functions, affiliate servers, banner-ad services, image/file serving services (similar to rapidshare, photobucket), filedump, mirrors, irc bots, proxy scripts, anonymizers, pirated software, website scraping tools, website data aggregation, shell scripts, ddos scripts. Potential harm to minors is STRICTLY FORBIDDEN. This includes but is not limited to child pornography or content perceived to be child pornography. Any site found to host child pornography or linking to child pornography will be suspended immediately without notice and the customer’s details will be provided to the police along with all logs, ip addresses and all data we have on the customer. Offering video or audio streaming or downloads, mp3 files, games and shareware is not permitted. Using a shared account as a backup or storage device is not permitted, with the exception of the use of one (1) Plesk backup of the same account.
Host Thirty DMCA Policy
If you are a copyright owner, authorized to act on behalf of one, or authorized to act under any exclusive right under copyright, please report alleged copyright infringements taking place on or through the Site by completing the following DMCA Notice of Alleged Infringement and delivering it to Host Thirty’s Designated Copyright Agent. Upon receipt of Notice as described below, Host Thirty will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged content from the Site.
DMCA Notice of Alleged Infringement (“Notice”)
- Identify the copyrighted work that you claim has been infringed, or - if multiple copyrighted works are covered by this Notice - you may provide a representative list of the copyrighted works that you claim have been infringed.
- Identify the material or link you claim is infringing (or the subject of infringing activity) and to which access is to be disabled, including at a minimum, if applicable, the URL of the link shown on the Site or the exact location where such material may be found.
- Provide your company affiliation (if applicable), mailing address, telephone number, and, if available, email address.
- Include both of the following statements in the body of the Notice:
- “I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorized by the copyright owner, its agent, or the law (e.g., as a fair use).”
- “I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorized to act on behalf of, the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”
- Provide your full legal name and your electronic or physical signature. Deliver this Notice, with all items completed, to Host Thirty’s Designated Copyright Agent: Copyright Agent Host Thirty. Havouza 15 4607 Pissouri Cyprus
Host Thirty reserves the right to refuse service to anyone. Any material that, in our judgment, is illegal, threatening, obscene or violates our terms of service in any manner may be removed from our services (or suspended) with or without notice. Failure to respond to an email or phone call from our abuse department within 24hrs may result in suspension or termination of your services. All abuse issues must be dealt with via support ticket/email and have a response within 48hours. In some cases
Monitoring & Protection
Host Thirty servers and all related
If we find sites owned by your user are in breach of our terms and conditions we will suspend the site in question and notify you immediately so you can terminate the account. If we find two or more sites owned by your user are in breach of our terms and/or acting suspiciously we may need to suspend all the sites owned by your user, and your main account until the matter is resolved. We will then monitor your activity for an amount of time, further infractions may result in immediate termination of your account and owned accounts.
Illegal violations of our terms of service will be reported to the appropriate law enforcement agency.
Protecting your website/services
It is your responsibility to ensure that all scripts and programs installed within your account are secure and permissions of folders are set properly, regardless of whether you or someone else manually installed them or used an auto-installer such as Installatron When possible, set permissions on most folders to 644 or as restrictive possible. Customers are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as
All files over 10MB (excluding your Plesk backup file) must be linked from your website within the same account and must also be publicly available through the domain name attached to your account. Larger files (over 10MB) shouldn’t take up more than 40% of the data on your web hosting account.
Tolerence on Spam!
We have absolutely zero tolerance to the sending of unsolicited email, bulk
Customers hosted as resellers or on shared hosting packages may not: Use 10% or more of any system resources for longer than 90 seconds. There are many activities that could cause such issues, these include: PHP, CGI, FTP, HTTP and more. Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons such as IRCd. Run any type of web spider or indexer (inc Google Cash, AdSpy) on shared servers run any software that interfaces with an IRC network. Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers. Participate in any file-sharing/peer-to-peer activities. Run any gaming servers such as counter-strike, half-life, battlefield1942, etc Run
Money Back Guarantee
We offer a 60 day money back guarantee on all hosting plans. If you cancel your account within 60 days of first ordering it we will provide you with a full refund for the remainder of your term excluding any setup fees that were charged when you signed up, and excluding a domain registration fee. (Even if you received your domain for free through one of our hosting plans). The domain registration fee we incur on each domain name is €10.00+VAT. This means that all refunds are subject to a €10.00+VAT registration fee charge. However, this does mean that you own your domain name afterward. The only way to cancel to claim your refund is by emailing billing [atsignhere] host-thirty.com The following items are not refundable: Account upgrades Domain registrations/renewals SSL Certificates Installation/setup charges We reserve the right to cancel your account within 72 hours notice if an event should occur in which evidence exists that a customer was rude or vulgar in communications with our staff. Overdue Payments, Account Suspension & Termination If more than 7 days pass from the date which an invoice for the services are due and we haven’t received payment in full, we will suspend your account, which means your data files and website will become inaccessible. We will not temporarily make your files accessible to you if your account is suspended and not up-to-date If in the following 23 days you pay all the amounts due, bringing your account up-to-date, we will take your account out of suspension and make your data available within 15 minutes. If 30 days pass from the invoice due date, Host Thirty will terminate your account and delete all data you have uploaded to our servers. In other words, after 30 days of non-payment we’ll delete your hosting account and you waive all rights to your data being retained.
Return and refund digital products
We hope you enjoy your digital product. Please review product information carefully before purchase - due to the instant nature of their format, once you have downloaded or started to download the product, the right to return is limited. The process of downloading a digital order is usually started by clicking on the download link sent in the order email, whether or not you open the downloaded files.
If there is a fault with the product, you have the right to request a repair or replacement of the product - please get in touch if you believe this is the case. If we can't fix it within a reasonable time, we will offer you a full or part refund.
If you change your mind or would like to return the digital product for another reason, we will offer refunds or exchanges within 14 days of your order only if you have not started downloading your order.
To return a digital product, please download and fill in this Cancellation Form and email it to us at [email protected]. We reserve the right to refuse any refunds on non-faulty products where we can see that the download link has already been accessed.
Our 99.95% Uptime Guarantee & SLA
We have a 99.5% Uptime Guarantee that covers every website hosted on our servers. We guarantee a customer’s site will be available at least 99.5% of the time in any calendar month, or the customer is entitled to a credit towards their next month of web hosting service. If your website is not available for at least 99.95% of the time in a calendar month, Host Thirty will credit your hosting account according to the following chart: Monthly Uptime Credit 95-99.4% 25% 90-94.9% 50% 89.9% or less 100% To receive credit, the hosting account must still be active in our system during the month following the downtime. The maximum credit will not exceed the basic monthly service charge for the affected month. In certain instances, circumstances beyond our control may result in unexpected downtime, such as data centre air conditioning and power failure, and upstream network failure; in the event of data centre air conditioning and power failure, and upstream network failure, our 99.95% Uptime Guarantee is not applicable. Our 99.5% Uptime Guarantee is not applicable in the event of scheduled downtime and maintenance. Uptime Guarantee credit requests can be made by submitting a ticket. Service Level Agreement (SLA) Below are the time frames for each department of HOST THIRTY and how long you would generally have to wait for action to be taken: Emergency support (Server Down) – within 2 minutes. Please be patient for replies–the first priority for the technicians on shift is to get the server running again. Of course, replying to emails is important as well, however, it must not take precedence over actually performing the required maintenance! Web Hosting Support – Reply within 2 hours, and a resolution within 6 hours for 99.9% of cases. Cases that may take longer usually involve software we run which is not a part of Plesk. We may need to contact the developers of the software, and they are generally pretty slow to respond. All Other Departments – Reply/Resolution within 24 hours during opening hours. We try our best to stay within these time frames above. Usually, we will respond quicker as and when possible; however, it can very occasionally take longer than the time frames listed above if we are experiencing a large ticket volume.
If Host Thirty is sued or threatened with a lawsuit from a third party because of something you do with the services we provide, or as an affiliate, you agree to pay all legal fees plus administration fees if Host Thirty is found liable or pays to settle the dispute. Not only do you agree to reimburse us for what it costs to satisfy a judgment or settle a case, you also agree to pay
Disclaimer of Warranties
Limitation of Liability
IN NO EVENT SHALL