We hope you enjoy your digital purchase. Please review product information carefully before purchase - due to the instant nature of their format, once you have downloaded or started to download a digital product, the right to return is limited. The process of downloading a digital order is usually started by clicking on the download link sent in the order email, whether or not you open the downloaded files.
If there is a fault with the product, you have the right to request a repair or replacement of the product - please get in touch if you believe this is the case. If we can't fix it within a reasonable time, we will offer you a full or part refund.
If you change your mind or would like to return the digital product for another reason, we will offer refunds or exchanges within 14 days of your order only if you have not started downloading your purchase. To return a digital product, please download and fill in this Cancellation Form and email it to us at [email protected]. We reserve the right to refuse any refunds on non-faulty products where we can see that the download link has already been accessed.
For information about our Money Back Guarantee on hosting products, see our Terms & Conditions